Author name: Josías De La Espada

[activecampaign form=156] Marketing through email is an effective way to improve customer relationships in the hotel industry. However, many marketers forget that there is light after a booking confirmation email. After all, automated emails can drastically improve your hotel marketing strategy. For instance, hotel marketers can automatically send emails to welcome guests, emails to suggest

[activecampaign form=156] Hotel loyalty programs drive customer engagement. As a result, higher loyalty leads to more revenue and profitable growth. For example, hospitality brands like Hilton see more than 50% of room revenue from mature loyalty programs. However, we can all agree that managing a successful digital program requires quality touchpoints. Hotel marketers can’t provide

[activecampaign form=156] Hotel marketing automation is growing. Why? Hotels are under pressure to optimize their marketing budgets and digital marketing strategy. As a result, they need to find more efficient ways to attract potential guests from direct bookings, for example, with personalized videos. This is why I put together proven ideas to increase loyalty and

A customer-centric business is one that puts the customer at the center of everything they do. What many business owners don’t know is that marketing automation helps small businesses focus on their customers as they scale. Automation doesn’t have to make your marketing impersonal. In fact, it can make it way more personal. For example,

Customer centricity has been linked to increased profits for companies. For instance, brands that focus on their customers are 60% more profitable than those that don’t. But how can your organization do the same? How can you engage with saturated audiences at scale and still deliver customer-centric marketing? With marketing automation, these brands can scale

Marketing automation helps businesses interact with buyers throughout the customer’s lifetime. This is why more businesses have good reasons to start with it. However, many organizations think that automation makes their marketing communications cold. This is why I decided to investigate if marketing automation can help businesses be customer-centric. In my analysis of different market

When a recession hits, small businesses’ marketing needs to be more efficient. For instance, saving time and money so that your business doesn’t only stay afloat but also grows. Many automate online marketing repetitive tasks like email marketing or creating personalized customer journeys. Thus, I analyzed different reports to find out if a small business

As a small business, you need more efficient ways to do marketing online. This way, you can commit to your marketing plan’s goals. This is especially relevant if you have a limited budget. This is why today’s marketing automation examples can help your business save time and money. When a recession starts, this is crucial