Why Your 2025 Customers Quietly Drifted Away (And How Personalized Video Can Win Them Back in 2026)

Throughout 2025, something unusual happened across almost every corner of the market. Whether you were serving software users, banking customers, students, association members, or everyday [...]

Why Complex B2B Messaging Fails — And How to Fix It

Getting busy B2B buyers to pay attention, understand your message, and take action has never been harder. This is especially true for VPs of Marketing in complex industries (enterprise SaaS, [...]

How Personalized Video Drives Customer Loyalty: The Loyalty Equation

Getting customers is hard. Keeping them is harder. Across industries, marketing teams are feeling the same pressure: Acquisition costs keep climbing. Loyalty is eroding. Customers switch the [...]

How Vodafone Foundation’s DigiCraft Turned App Data into Personalized Year-in-Review Videos

Fundación Vodafone’s DigiCraft used Pirsonal’s personalized video platform to turn each user’s learning data into a custom Year-in-Review video, embedded seamlessly in their app. The result? An [...]

The New Language of Loyalty: Why Year-in-Review Videos Are Becoming a Strategic CMO Priority

Every December, brands rush to summarize the year with dashboards, emails, and PDFs. But in 2025, something has shifted. Customers don’t want summaries. They want stories. They want to see [...]

Personalized Video Marketing ROI: Why Generic Videos Fail in 2026 (and How to Fix Them)

In the run‑up to 2026, marketing budgets are finally rebounding, but CFOs are watching every line item. Marketing leaders are under pressure to prove that every campaign drives pipeline, [...]

10 Marketing & Customer Engagement Trends for 2026: Beyond AI Hype, Toward Real ROI

Every week I talk with marketing leaders, and I’ve noticed something curious. A new common question is now about AI video. “Can we clone a voice? Can we generate scripts automatically? Can AI [...]

Why (and How) to Launch Personalized Year-in-Review Videos—Even If You’ve Never Done It Before

What if 60–70% of your audience actually watched your year-end message—and most of those who watched clicked to act? One brand did it using nothing more than a spreadsheet, a simple base video [...]

Customer Journey Strategy 2026: A Practical Guide to Closing Onboarding, Engagement, and Retention Gaps

Over the past year, I’ve noticed a pattern across industries like SaaS, financial services, real estate, and professional services. Marketing teams are strong at getting new leads in the door. [...]

Salary Isn’t Enough: Why Employee Benefits Communication Drives Retention

Every year, HR leaders invest millions into benefits programs. Health coverage. Retirement plans. Wellness stipends. Discounts. Career development opportunities. Yet when you ask employees what [...]