The Crisis of Customer Experience: A Call for Personalized Video Solutions

Forrester’s latest CX Index report paints a bleak picture. US consumer satisfaction with customer experiences has plummeted to a new low for the third consecutive year, signaling a crisis [...]

Unlocking the Power of People: Why VOC and VOE Matter for Engagement in a Crowded Market

Imagine a bustling marketplace, overflowing with products and services vying for attention. How do you stand out? The answer lies in a powerful duo—the Voice of the Customer (VOC) and the Voice [...]

The Engagement Enigma: Reaching Customers Who Ditch Your Emails With Video And Personalization

Today’s marketing and customer experience (CX) landscape is a battlefield. You craft compelling campaigns, personalize emails, and target the right contact list. Yet, a nagging question [...]

Data-Driven & Secure: How Pirsonal’s Platform Empowers EU Businesses with Secure Video Personalization

Imagine you’re Amelia, a seasoned marketing leader at a prominent insurance company in the UK. Competition is fierce, and customer acquisition costs are rising. Engagement with traditional [...]

The Power of Storytelling: Weaving a Narrative Through the Customer Journey

Marketing leaders often encounter a great deal of information overload. Similarly, customers struggle to determine if a product or service is suitable. With short attention spans and fierce [...]

18 Reasons Why You Need to Understand Your Customer Journey (Right Now!)

The customer journey, a critical aspect of marketing, encompasses the stages a consumer passes through before purchasing. From initial awareness to post-purchase satisfaction, every step presents [...]

Recalibrate Your Focus: Rethink Growth from the Customer’s Perspective

While leaders in marketing, sales, and operations often focus on internal metrics for growth, they may be overlooking a crucial element: the customer. Customer experience (CX) has become the key [...]

Decoding the Customer Journey: A Guide to Enhancing Engagement through Personalization

People change. All the time. These changes also affect how you interact with your audiences through their life cycle. However, there is something that doesn’t change in your customers. This [...]

From Names to Emotions: The Evolution of Video Personalization in Customer Connections

In the intricate dance of customer connections to improve engagement, a gap often lingers—a disconnection between actions and the emotions they should evoke. Your audience, a dynamic tapestry of [...]

Unlocking the Power of Personalized Video Automation: Weichert’s Success Story

Large sales teams in the real estate industry face an exceptional challenge: forging meaningful connections with leads and customers through engaging content. To tackle this formidable task, [...]

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